Be Observant. Before placing a service call, make note of when the problem occurs. Note if, for example, the washing machine is noisy on wash or spin or if the appliance has been relocated recently. Have the person most familiar with the problem place the service call.
(Added: 14-Jul-1999)

When requesting service on a refrigeration product (refrigerator, freezer, air conditioner), ask if the appliance should be left plugged in and running. In most cases it is required, however, sometimes this will cause further damage and should be avoided.
(Added: 14-Jul-1999)

It is not usually possible to diagnose a problem if an appliance has already been disassembled. If you think you'll save the technician's time and your money by doing this, you are mistaken. In most cases, the appliance will have to be reassembled before a service technician can determine the problem.
(Added: 14-Jul-1999)

Don't treat the service-person like a servant. You'll find that the nicest customers will get a technician that is willing to go out of their way for you when possible.
(Added: 14-Jul-1999)

Be honest with the service technician and inform them of previous service or of failed attempts. They will find out eventually, better you don't waste their time and your money diagnosing everything instead of getting right to the problem.
(Added: 14-Jul-1999)

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